Refund Policy

Last Updated: May 1, 2023

At Siloam Supplies LLP (“Siloam Supplies”, “we”, “our”, or “us”), we are committed to providing our customers with quality products and a positive shopping experience. We understand that there may be occasions when you wish to return a product. This Refund Policy outlines the circumstances under which you may be eligible for a refund and the process for requesting one.

  1. Eligibility for Refunds

You may be eligible for a refund if you meet the following conditions:

  • The request for a refund is made within 14 days of the date of purchase.
  • The product is in its original packaging, unused, and in the same condition that you received it.
  • The product is not damaged or altered in any way.

Please note that certain products may be exempt from this Refund Policy due to their nature, such as perishable goods, custom-made items, or products marked as “non-returnable” or “final sale.” We will clearly indicate such exemptions on the product page or during the checkout process.

  1. Refund Process

To request a refund, please follow these steps:

a. Contact us at sales@siloamsupplies.com.sg with the following information:

  • Your order number
  • A description of the product(s) you wish to return
  • The reason for requesting a refund

b. We will review your refund request and, if approved, provide you with instructions on how to return the product(s) to us. You are responsible for covering the cost of return shipping unless the product is defective or we shipped the wrong item.

c. Once we receive the returned product(s), we will inspect them and notify you of the outcome of your refund request. If your refund request is approved, we will process the refund using the original payment method within a reasonable timeframe.

Please note that refunds may be subject to a restocking fee, which will be deducted from the refund amount. We will inform you of any applicable restocking fees when we provide instructions for returning the product(s).

  1. Exchanges

If you wish to exchange a product for a different size, color, or variant, please follow the refund process outlined above and place a new order for the desired product.

  1. Questions and Contact Information

If you have any questions about this Refund Policy or your refund request, please contact us at:

Siloam Supplies LLP
111 North Bridge Road,
#04-62 Peninsula Plaza,
Singapore 179098
Email: sales@siloamsupplies.com.sg